FAQs
Do I need to have an account to shop at Spyda E-Store?
We value our customers and understand the importance of your time, therefore we have developed an account management system. The necessary data is collected from the users. You can use our website as a guest and check out, but that won’t make you eligible for the reward points. So sign up and enjoy our amazing reward points! You can use your account to:
Manage your account details
Track your order status and review past purchases
Save your shipping details for future purchases and a smoother shopping experience
Be informed about our new launches, special online promotions and discounts!
Alternatively, you can also use a Guest account to Checkout without registering.
How do I sign up/create an account at Spyda E-Store?
How can I place an order?
How will I know if Spyda E-Store has received my order?
After you place your order, you will receive a confirmation e-mail from Spyda to confirm that your order has been confirmed. However, please note that orders will only be shipped when your billing and delivery address is verified. Alternatively, you may check the status of your order through “MY ACCOUNT”.I forgot my password, how can I retrieve it?
How can I change shipping address?
How can I edit/update my shipping and billing address details?
How can I edit/update my account details?
Is my personal information kept secured?
What if an item I have ordered is out of stock?
There’s a missing item in my order, what should I do?
How will I view my order details and history?
Can I cancel my order?
How do I track my order status?
Are there any restricted areas?
How is the delivery processed?
Most of our delivery agents make two to three attempts to deliver a parcel and they might require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. If the recipient failed to receive the package after agent’s delivery attempts, the package will be returned to us.How much does shipping cost?
I received defected item, what should I do?
In case of items found of being faulty/ damaged, then refund / replacement process can be initiated, if customer gets a defected product, he/she may send it back to us only after communicating with customer care representative, where upon receiving this, the management shall have this settled with a replacement of item for which customer has lodged a claim against. Customer should inform customer service about the issue within 48 hours of receiving the items by phone/whatsapp or email. (Refund and Exchange policy applies).