FAQ’S – Spyda Footwear

FAQ’S

1Do I need to have an account to shop at Spyda E-Store?
We value our customers and understand the importance of your time, therefore we have developed an account management system. The necessary data is collected from the users. You can use our website as a guest and check out, but that won’t make you eligible for the reward points. So sign up and enjoy our amazing reward points! You can use your account to:
Manage your account details
Track your order status and review past purchases
Save your shipping details for future purchases and a smoother shopping experience
Be informed about our new launches, special online promotions and discounts!
Alternatively, you can also use a Guest account to Checkout without registering
1How do I sign up/create an account at Spyda E-Store?

Go to our website, click on “MY ACCOUNT” and fill in your personal details. Remember to check the button “I have read and agree to the Terms & Conditions” and then click “continue” to register your account with our E-Store. You will receive a confirmation email regarding your account information.

1How can I place an order?

In order to place an order on our website, all you have to do is :

Sign in to your online account (Optional)

Select the items you want to purchase

Add the items to your cart

Proceed to checkout

Review billing and shipping information

Review and submit your order

Check your order status

1How will I know if Spyda E-Store has received my order?

After you place your order, you will receive a confirmation e-mail from Spyda to confirm that your order has been confirmed. However, please note that orders will only be shipped when your billing and delivery address is verified. Alternatively, you may check the status of your order through “MY ACCOUNT”.

1I forgot my password, how can I retrieve it?

Please click on ‘Lost your Password’ which is available at the bottom of ‘Login’ form at My Account. Enter your email address and click on “Continue”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

1How can I change shipping address?

By default, the last used shipping address will be saved into to your Spyda Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

1How can I edit/update my shipping and billing address details?

Please sign in and click on My Account. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been shipped.

1How can I edit/update my account details?

Please sign in and click on My Account. You will be able to edit/update your account information.

1Is my personal information kept secured?

We have a strict privacy policy. Your personal contact is kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

1What if an item I have ordered is out of stock?

Although we make every effort to maintain the exact inventory levels to avoid and satisfy our customers, occasionally we are out of stock for certain items. If we are out of stock on an item that you have ordered, we will notify you via e-mail or a phone call. Any changes will be reflected in your order total as well as your shipping confirmation.

1There’s a missing item in my order, what should I do?

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you should get in touch with our customer care to inform us regarding the issue and we will rectify it at the earliest, at no extra charge. We apologize for the inconvenience this may cause.

1How will I view my order details and history?

Please sign in to “MY ACCOUNT” to view your order history. Click on the order you wish to view to see the details.

1Can I cancel my order?

Unfortunately we are unable to cancel an order once it has been shipped. Order cancellation is dependent on whether or not it has been shipped. Please send your order cancellation request to 0321-8838449, so that we can assess whether we can fulfill your request. Once we receive your order cancellation request, we will get in touch with you within 24 hours regarding the status of your order and confirm whether the order can be cancelled or not. We practice every effort to ensure fast delivery and it would be advisable to check your order before placing it. If the order has been shipped, however, you may exchange/return the product in accordance with our Exchange/Return policies.

1How do I track my order status?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link Track My Order.

1Are there any restricted areas?

Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by Spyda.

1How is the delivery processed?

Most of our delivery agents make two to three attempts to deliver a parcel and they might require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. If the recipient failed to receive the package after agent’s delivery attempts, the package will be returned to us.
1How much does shipping cost?

Our standard delivery charges are 200/- PKR across Pakistan. Free delivery on all orders over 5000/- PKR.

1I received defected item, what should I do?

In case of items found of being faulty/ damaged, then refund / replacement process can be initiated, if customer gets a defected product, he/she may send it back to us only after communicating with customer care representative, where upon receiving this, the management shall have this settled with a replacement of item for which customer has lodged a claim against. Customer should inform customer service about the issue within 48 hours of receiving the items by phone/whatsapp or email. (Refund and Exchange policy applies) .