ABOUT US – Spyda Footwear

ABOUT US

OUR STORY SO FAR


Our dreams made into a reality – Running our own fashion brand had always been a lifelong dream of ours. In the summer of 2012, while we were doing our A Levels, we founded Spyda. Initially launched as a clothing brand for men, we ventured into different categories before finally finding our true calling in women footwear and ultimately changing the flip flops game in Pakistan.

Spyda is built on strong values and a friendship lasting more than ten years. We couldn’t have possibly imagined the success that we’ve achieved now back when we were just two teenagers trying to make a name for ourselves. We encountered a lot of obstacles in our way and failed numerous times, which was expected, but always got back up and truly believed that with perseverance, determination and team work, anything is possible.

We have a diverse product range varying from trendy flip flops, wedges, casual flats and slides to embellished bags. We work and launch new designs very frequently to provide a plethora of choices for our customers. We aim to provide the best possible customer service in Pakistan with our dedication towards serving our loyal customers in the best way possible. We strive to build the foundations of our brand on customer service and eventually become renowned for it.

Our designs are available to order on Facebook, Instagram, Whatsapp and through our website. We offer cash on delivery all over Pakistan and accept bank transfers, debit and credit card payments on our website. Our return/exchange policy is very flexible in case of any ambiguity or unfortunate circumstance. You’re important, and we’ll make sure you feel that way.

SHIPPING & HANDLING


We offer cash on delivery all over Pakistan. We accept bank transfers, debit and credit card payments. Our standard delivery charges are 250/- PKR across Pakistan. Free delivery on all orders over 10,000/- PKR.

*However, in circumstances where you fail to receive your cash on delivery order, you may be asked to reorder with advance payment. We reserve the right to cancel any cash on delivery orders for villages, post offices or other areas that are deemed as Non Service Areas by our courier partners.*

Our delivery time is 2 to 3 working days which includes the processing time. Deliveries may be affected during national holidays.

All orders confirmed before 10AM will be processed on the same day. Any order placed after 10AM will be processed on the next working day.

EXCHANGES & RETURNS


 

EXCHANGE

We have a very flexible exchange policy. If you wish to change your size, we will send your required item and you can return the old size to the courier who delivers all from the convenience of your home. The charges for exchange delivery service are 300/- PKR.

RETURN

Replacement / return of items can only be entertained only if you receive order with items having manufacturing defect, incorrect size / style or damaged.

Kindly call/whatsapp us at +92-321-8838449 or email our customer service department at [email protected].

Once the return is approved, we will dispatch a fresh product that will be delivered within 5 to 7 working days. You can return the damaged/wrong product to the same courier person who delivers the new one.

* The items should be in their original packing with tags intact for return / replacement / / exchange to be processed.

* Sale items cannot be refunded / exchanged / replaced / returned.

*We don’t have a refund policy.

ORDER CANCELLATION

If you wish to cancel your order, please call/whatsapp at 0321-8838449 within 6 hours of placing the order.